Return Policy

Return & Refund Policy

At Theresa Mae Curls, we take great pride in the quality of every product we create. Due to the nature of our hair care products, we are unable to accept returns or exchanges on products that have been opened or used.

Returns

For the safety of our customers and to maintain product integrity, **all sales are final** on opened or used products. If your item is unopened and you have questions regarding your order, please contact us before opening the product so we can determine the best solution.

Damaged or Incorrect Orders

If your order arrives damaged or you receive an incorrect item, please contact us within 3 to 5 days of delivery.

To process a replacement or refund request, we require:

Clear photos or a video showing the damaged product and packaging.
Your order number

Please note that Theresa Mae Curls does not issue monetary refunds to the original form of payment. Any approved compensation will be provided as store credit or a replacement product, at our discretion.

Non-Refundable Items

Refunds and exchanges are not available for:

Opened or used products.
Products damaged due to misuse, improper storage, or normal wear after delivery.
Orders submitted with an incorrect shipping address provided by the customer.

If you have any questions or concerns regarding your order, we're always happy to help. Please contact our customer support team, and we'll do our best to make things right.